Tegus: Panel Calls
Reducing time to insight for investors through Panel Calls
TIMELINE
May 2023 - Aug 2023
TOOLS
Figma
Hotjar
DISCIPLINE
Product Design
Product Thinking
UX Research
TEAM
1 Product Designer
2 Engineers
1 Product Manager
ROLE
As a Product Design Intern at Tegus, I took full ownership of this project, serving as the sole designer and leading it from concept to completion.
WHAT IS TEGUS?
Tegus is a research platform for institutional investors, offering a vast database of expert insights and investor-driven interviews.
Overview
Investors weren’t reading transcripts—they were too dense to navigate. I rebuilt the experience around clarity and context, boosting engagement from 15% to 40%.
Outcome
Context
Tegus introduced Panel Calls to give investors access to expert interviews as part of their research workflow.
While the content itself was valuable, the transcript format had not evolved to support how investors actually read — most transcripts appeared as long, uniform text blocks that were difficult to scan and navigate.
Problem
Problem - Business Focus
We uncovered a shocking metric: 0% of beta users were reading the transcripts.
Despite high interest in the topics, the format was failing. Users were opening the page and immediately bouncing, resulting in a low 14% engagement rate.
Problem - User Focus
Panel Call Transcripts are difficult to extract insights from due to dense transcripts that lacked structure, hierarchy, and context.
There were two main pain points users had due to the current transcript designs:
PAIN POINT 01
Difficult to keep track of who is speaking
PAIN POINT 02
Constantly forgetting contextual expert details
SOLUTION
A visually guided and interactive Panel Call transcript for easier research and insight extraction.
Color-Coding and Visual Distinctions
Implementing color-coding and distinct visual markers for each participant makes it easier to identify speakers and follow the conversation.
Contextual Expert Information
Having important contextual information about the expert in their expert bios follow the user as they read the transcript makes it easier to follow the transcript information.
FEATURE #1
Hover-Activated Expert Bios
Hovering over a participant's name offers quick access to expert information
FEATURE #2
Floating Bio Component
A floating component provides continuous expert context while scrolling
PAIN POINT
Difficult to keep trackof who is speaking
SOLUTION
Color-Coding andVisual Distinctions
PAIN POINT
Constantly forgettingcontextual expert details
SOLUTION
Contextual ExpertInformation
Design Process
Identifying Opportunities
What areas of panel calls can be improved?
I began by talking to internal teams and reading customer feedback, to get up to speed about current challenges and rooms for improvement within Panel Calls and then identified ways to turn these problems into opportunities.
Turning Opportunities into Potential Solutions
What’s the best way to improve Panel Calls?
Using an Opportunity Solutions Tree, I explored potential solutions stemming from the two overarching opportunities.
Instead of staying in abstract problem space, I moved quickly into visual explorations so that:
Using my brainstormed concepts, I created high-fidelity prototypes.
User Research: Concept Testing
I had many explorations and ideas but what do the users really want?
Taking my explorations from the Opportunity Solutions Tree, I engaged users to prioritize proposed solutions and ensure they aligned with user needs through a Hotjar survey and user interviews.
RESEARCH GOAL
Collect user feedback and test real user engagement to early concepts.
METHOD #1
Hotjar Survey
350+ beta users
I set up a lightweight MVP on the live platform with an in-product Hotjar survey to test users’ real engagement.
METHOD #2
User Interviews
7 users (5 beta + 2 non-beta)
To allow users to visualize my ideas, I created high-fidelity prototypes and presented my explorations, gathering initial user reactions and feedback.
Research Insights
KEY INSIGHT #1
The "Say/Do" Gap
Only 6% of users engaged with the topic submission MVP (Hotjar Survey), despite claiming they wanted it.
Pivot: I deprioritized engagement features to focus entirely on the core reading experience.
KEY INSIGHT #2
The Format Mismatch
The existing UI was built for 1:1 interviews, but users treat Panel Calls as a "broad starting point" for research.
Pivot: The new design prioritizes scanning for broad themes rather than deep, linear reading.
KEY INSIGHT #3
The Readership Crisis
0% of beta users finished reading a transcript because the "wall of text" was visually overwhelming.
Pivot: Scannability became the #1 success metric.
Only after exploring concepts and hearing user reactions was I able to clearly define the core design problem:
INITIAL SCOPE
How might we improvepanel calls?
REFINED SCOPE
How might we improve the panel call transcript to streamline investor research?
Design Iterations
Through multiple design variations, I increased glanceability by incorporating more visuals, making the transcript easier for investors to quickly skim.
First iteration
Insufficient visual distinctions
Second iteration
Easily glanceable
Visually overwhelming
Final iteration
Easily glanceable
Consistent visual cues
Reflection
What I Learned
How to balance business outcomes with user needs
Talking with PMs taught me how to balance business outcomes with user needs. Some ideas were exciting to users but required high effort for low impact. I learned to navigate these trade-offs, prioritize effectively, and advocate for solutions that moved both the business and the user experience forward.
Designing when constant adaptation is essential
My project timeline constantly shifted during my internship due to new research, internal discussions, and business constraints. This experience provided genuine insights into navigating design in a business context, especially with a new feature lacking predefined goals or timelines from the product teams.
Next Project
Tegus
Dark Mode
Designed a dark mode theme with scalable design systems
Tegus: Panel Calls
Reducing time to insight for investors through Panel Calls
TIMELINE
May 2023 - Aug 2023
TEAM
1 Product Designer
2 Engineers
1 Product Manager
DISCIPLINE
Product Design
Product Thinking
UX Research
TOOLS
Figma
Hotjar
ROLE
As a Product Design Intern at Tegus, I took full ownership of this project, serving as the sole designer and leading it from concept to completion.
WHAT IS TEGUS?
Tegus is a research platform for institutional investors, offering a vast database of expert insights and investor-driven interviews.
Overview
Investors weren’t reading transcripts—they were too dense to navigate. I rebuilt the experience around clarity and context, boosting engagement from 15% to 40%.
Outcome
Context
Tegus introduced Panel Calls to give investors access to expert interviews as part of their research workflow.
While the content itself was valuable, the transcript format had not evolved to support how investors actually read — most transcripts appeared as long, uniform text blocks that were difficult to scan and navigate.
Problem
Problem - Business Focus
We uncovered a shocking metric: 0% of beta users were reading the transcripts.
Despite high interest in the topics, the format was failing. Users were opening the page and immediately bouncing, resulting in a low 14% engagement rate.
Problem - User Focus
Panel Call Transcripts are difficult to extract insights from due to dense transcripts that lacked structure, hierarchy, and context.
There were two main pain points users had due to the current transcript designs:
PAIN POINT 01
Difficult to keep track of who is speaking
PAIN POINT 02
Constantly forgetting contextual expert details
SOLUTION
A visually guided and interactive Panel Call transcriptfor easier research and insight extraction.
Color-Coding and Visual Distinctions
Implementing color-coding and distinct visual markers for each participant makes it easier to identify speakers and follow the conversation.
Contextual Expert Information
Having important contextual information about the expert in their expert bios follow the user as they read the transcript makes it easier to follow the transcript information.
FEATURE #1
Hover-Activated Expert Bios
Hovering over a participant's name offers quick access to expert information
FEATURE #2
Floating Bio Component
A floating component provides continuous expert context while scrolling
PAIN POINT
Difficult to keep trackof who is speaking
SOLUTION
Color-Coding andVisual Distinctions
PAIN POINT
Constantly forgettingcontextual expert details
SOLUTION
Contextual ExpertInformation
Design Process
Identifying Opportunities
What areas of panel calls can be improved?
I began by talking to internal teams and reading customer feedback, to get up to speed about current challenges and rooms for improvement within Panel Calls and then identified ways to turn these problems into opportunities.
Turning Opportunities into Potential Solutions
What’s the best way to improve Panel Calls?
Using an Opportunity Solutions Tree, I explored potential solutions stemming from the two overarching opportunities.
Instead of staying in abstract problem space, I moved quickly into visual explorations so that:
Using my brainstormed concepts, I created high-fidelity prototypes.
User Research: Concept Testing
I had many explorations and ideas but what do the users really want?
Taking my explorations from the Opportunity Solutions Tree, I engaged users to prioritize proposed solutions and ensure they aligned with user needs through a Hotjar survey and user interviews.
RESEARCH GOAL
Collect user feedback and test real user engagement to early concepts.
METHOD #1
Hotjar Survey
350+ beta users
I set up a lightweight MVP on the live platform with an in-product Hotjar survey to test users’ real engagement.
METHOD #2
User Interviews
7 users (5 beta + 2 non-beta)
To allow users to visualize my ideas, I created high-fidelity prototypes and presented my explorations, gathering initial user reactions and feedback.
Research Insights
KEY INSIGHT #1
The "Say/Do" Gap
Only 6% of users engaged with the topic submission MVP (Hotjar Survey), despite claiming they wanted it.
Pivot: I deprioritized engagement features to focus entirely on the core reading experience.
KEY INSIGHT #2
The Format Mismatch
The existing UI was built for 1:1 interviews, but users treat Panel Calls as a "broad starting point" for research.
Pivot: The new design prioritizes scanning for broad themes rather than deep, linear reading.
KEY INSIGHT #3
The Readership Crisis
0% of beta users finished reading a transcript because the "wall of text" was visually overwhelming.
Pivot: Scannability became the #1 success metric.
Only after exploring concepts and hearing user reactions was I able to clearly define the core design problem:
INITIAL SCOPE
How might we improvepanel calls?
REFINED SCOPE
How might we improve the panel call transcript to streamline investor research?
Design Iterations
Through multiple design variations, I increased glanceability by incorporating more visuals, making the transcript easier for investors to quickly skim.
First iteration
Insufficient visual distinctions
Second iteration
Easily glanceable
Visually overwhelming
Final iteration
Easily glanceable
Consistent visual cues
Reflection
What I Learned
How to balance business outcomes with user needs
Talking with PMs taught me how to balance business outcomes with user needs. Some ideas were exciting to users but required high effort for low impact. I learned to navigate these trade-offs, prioritize effectively, and advocate for solutions that moved both the business and the user experience forward.
Designing when constant adaptation is essential
My project timeline constantly shifted during my internship due to new research, internal discussions, and business constraints. This experience provided genuine insights into navigating design in a business context, especially with a new feature lacking predefined goals or timelines from the product teams.
Next Project
Tegus
Dark Mode
Designed a dark mode theme with scalable design systems
TegusPanel Calls
Reducing time to insight for investors through Panel Calls
TIMELINE
May 2023 - Aug 2023
TEAM
1 Product Designer
2 Engineers
1 Product Manager
DISCIPLINE
Product Design
Product Thinking
UX Research
TOOLS
Figma
Hotjar
ROLE
As a Product Design Intern at Tegus, I took full ownership of this project, serving as the sole designer and leading it from concept to completion.
WHAT IS TEGUS?
Tegus is a research platform for institutional investors, offering a vast database of expert insights and investor-driven interviews.
Overview
Investors weren’t reading transcripts—they were too dense to navigate. I rebuilt the experience around clarity and context, boosting engagement from 15% to 40%.
Context
Tegus introduced Panel Calls to give investors access to expert interviews as part of their research workflow.
While the content itself was valuable, the transcript format had not evolved to support how investors actually read — most transcripts appeared as long, uniform text blocks that were difficult to scan and navigate.
Outcome
Problem
Problem - Business Focus
We uncovered a shocking metric: 0% of beta users were reading the transcripts.
Despite high interest in Panel Calls, the format was failing. Users were opening the page and immediately bouncing, resulting in a low 14% engagement rate.
Problem - User Focus
Panel Call Transcripts are difficult to extract insights from due to dense transcripts that lacked structure, hierarchy, and context.
There were two main pain points users had due to the current transcript designs:
PAIN POINT 01
Difficult to keep track of who is speaking
PAIN POINT 02
Constantly forgetting contextual expert details
SOLUTION
A visually guided and interactive Panel Call transcript for easier research and insight extraction.
Color-Coding and Visual Distinctions
Implementing color-coding and distinct visual markers for each participant makes it easier to identify speakers and follow the conversation.
Anchoring Contextual Expert Information
Having important contextual information about the expert in their expert bios follow the user as they read the transcript makes it easier to follow the transcript information.
FEATURE #1
Hover-Activated Expert Bios
Hovering over a participant's name offers quick access to expert information
FEATURE #2
Floating Bio Component
A floating component provides continuous expert context while scrolling
PAIN POINT
Difficult to keep trackof who is speaking
SOLUTION
Color-Coding andVisual Distinctions
PAIN POINT
Constantly forgettingcontextual expert details
SOLUTION
Contextual ExpertInformation
Design Process
Identifying Opportunities
What areas of panel calls can be improved?
I began by talking to internal teams and reading customer feedback, to get up to speed about current challenges and rooms for improvement within Panel Calls and then identified ways to turn these problems into opportunities.
Turning Opportunities into Potential Solutions
What’s the best way to improve Panel Calls?
Using an Opportunity Solutions Tree, I explored potential solutions stemming from the two overarching opportunities.
Instead of staying in abstract problem space, I moved quickly into visual explorations so that:
Using my brainstormed concepts, I created high-fidelity prototypes.
User Research: Concept Testing
I had many explorations and ideas but what do the users really want?
Taking my explorations from the Opportunity Solutions Tree, I engaged users to prioritize proposed solutions and ensure they aligned with user needs through a Hotjar survey and user interviews.
RESEARCH GOAL
Collect user feedback and test real user engagement to early concepts.
METHOD #1
Hotjar Survey
350+ beta users
I set up a MVP on the live platform with an in-product Hotjar survey to test users’ real engagement.
METHOD #2
User Interviews
7 users (5 beta + 2 non-beta)
To allow users to visualize my ideas, I created high-fidelity prototypes and presented my explorations, gathering initial user reactions and feedback.
Research Insights
KEY INSIGHT #1
The "Say/Do" Gap
Only 6% of users engaged with the topic submission MVP (Hotjar Survey), despite claiming they wanted it.
Pivot: I deprioritized engagement features to focus entirely on the core reading experience.
KEY INSIGHT #2
The Format Mismatch
The existing UI was built for 1:1 interviews, but users treat Panel Calls as a "broad starting point" for research.
Pivot: The new design prioritizes scanning for broad themes rather than deep, linear reading.
KEY INSIGHT #3
The Readership Crisis
0% of beta users finished reading a transcript because the "wall of text" was visually overwhelming.
Pivot: Scannability became the #1 success metric.
Only after exploring concepts and hearing user reactions was I able to clearly define the core design problem:
INITIAL SCOPE
How might we improvepanel calls?
REFINED SCOPE
How might we improve the panel call transcript tostreamline investor research?
Design Iterations
Through multiple design variations, I increased glanceability by incorporating more visuals, making the transcript easier for investors to quickly skim.
First iteration
Insufficient visual distinctions
Second iteration
Easily glanceable
Visually overwhelming
Final iteration
Easily glanceable
Consistent visual cues
Reflection
What I Learned
How to balance business outcomes with user needs
Talking with PMs taught me how to balance business outcomes with user needs. Some ideas were exciting to users but required high effort for low impact. I learned to navigate these trade-offs, prioritize effectively, and advocate for solutions that moved both the business and the user experience forward.
Designing when constant adaptation is essential
My project timeline constantly shifted during my internship due to new research, internal discussions, and business constraints. This experience provided genuine insights into navigating design in a business context, especially with a new feature lacking predefined goals or timelines from the product teams.
Next Project
Tegus
Dark Mode
Designed a dark mode theme with scalable design systems
